TeacherPro – Refund Policy
Last Updated: October 31, 2026
1. General Policy and Your Legal Rights
TeacherPro purchases are processed by Lemon Squeezy, our merchant of record. Except for the exceptions below or where applicable law requires otherwise, sales are final and we do not provide prorated refunds for unused time or early cancellation. This policy does not limit statutory consumer rights, remedies for defective or misdescribed services, or Lemon Squeezy's authority under its own terms. Lemon Squeezy reserves the right to issue refunds within 60 days to prevent chargebacks.
2. Check Compatibility Before Purchase
Check compatibility before subscribing
Some TeacherPro features require a valid Canvas Personal Access Token (PAT) with the permissions needed for the task. Some Canvas accounts and schools restrict or prohibit token creation, API access, browser extensions, automation, or particular actions. Without a permitted, working PAT, you may be unable to use all TeacherPro features, including some Premium features.
A subscription unlocks eligible TeacherPro features; it does not grant additional Canvas, PowerSchool, or Edmentum permissions or override your school's rules. Check with your administrator and try the features you need before purchasing. Never bypass institutional restrictions.
We recommend testing the tools you need during any available free trial and confirming school approval before subscribing. A disclosed school or account restriction does not automatically qualify for a discretionary refund. We will still review reports of technical faults, inaccurate product descriptions, or other valid claims, and applicable legal remedies remain available.
Platform changes after purchase
Canvas (Instructure), PowerSchool, Edmentum, browser providers, and schools may change or discontinue services, APIs, page layouts, authentication, token access, or permissions. These changes are outside TeacherPro's control and may temporarily or permanently prevent features from working. A subscription does not guarantee perpetual compatibility or require us to restore a feature when doing so becomes technically impossible, prohibited, insecure, or commercially unreasonable, subject to applicable law and express commitments made at purchase.
A third-party change does not automatically entitle every customer to a full refund for periods when TeacherPro was available and used. If a change materially reduces a paid service or prevents its use during an affected prepaid period, contact support@teacherpro.app. We will review the extent and duration of the loss, the service described at purchase, available remedies, and applicable law. Depending on the circumstances, remedies may include a fix, an agreed alternative, cancellation, or a partial or full refund. Nothing in this policy excludes a refund or other remedy required by law or Lemon Squeezy's applicable terms.
If we permanently discontinue an entire paid service, we will provide notice where reasonably practicable, stop its future renewals, and explain how affected prepaid time will be handled. Uninstalling the extension does not itself cancel an otherwise continuing subscription.
3. Renewals and Cancellation
Subscriptions renew automatically at the interval disclosed at checkout unless canceled before renewal. Cancel or manage billing through the Lemon Squeezy customer portal. Uninstalling TeacherPro or stopping use does not cancel a subscription. Ordinary cancellation generally preserves Premium access until the end of the paid period and stops future renewals. Subject to the exceptions and rights in this policy, unused time is not refunded.
4. Refund Requests
We review requests involving duplicate or erroneous charges, failure to receive license access within a reasonable time, and checkout or other technical failures. For discretionary requests, contact support@teacherpro.app within 14 days of purchase with your order number, checkout email, and a description of the problem. Do not send your payment-card number or Canvas PAT. This 14-day request window does not shorten any legally required period or Lemon Squeezy's applicable rights.
Approved refunds are processed by Lemon Squeezy under its applicable terms. A refund or charge reversal may revoke the related Premium license or subscription access. We cannot guarantee your bank's processing time. See Lemon Squeezy's refund guidance.
5. Trials and Promotions
The extension's no-card trial does not itself enroll you in a paid subscription or charge you when it ends. If you separately enroll in a checkout trial that converts to a paid subscription, the conversion price and date shown at checkout apply; cancel before conversion to avoid that charge. Charges remain subject to this policy and applicable law. Promotional prices apply for the period disclosed in the offer.
6. Contact and Independence
Destination Freedom LLC (doing business as TeacherPro), Phoenix, Arizona, USA. Billing questions: support@teacherpro.app.
TeacherPro is an independent product. It is not affiliated with, endorsed by, sponsored by, or an official product of Instructure (Canvas), PowerSchool, or Edmentum. Third-party names and trademarks belong to their respective owners and are used only to identify compatible services.